Thursday, August 10, 2006

The problem with FAQ

The few times I've been involved with an FAQ, I find it's not really Frequently Asked Questions. It's actually one of two things.

Every question ever asked, no matter what. This style of FAQ is a record of every question from any level of user. Questions from novice users to questions from advanced users, all go into the pot as absolute equals.

Should be asked frequently questions. This is the executive style of FAQ where someone decides that the follow questions are important and answers will be provided. Has no bearing on whether anyone has ever been known to ask the question at all.

1 comment:

  1. I guess it's always wrong when a new project or site opens with an FAQ List already filled in.